Hi everyone,
I'm struggling with 2 Dell Latitude 3440 notebook PC's that I'm trying to install Windows 10 Pro on. One of which has been running Windows 7 flawlessly for 2 years, the other one is brand new out of the box, never been opened. As always when doing a reinstall of an OS or even a fresh install on a newly delivered computer, I test the RAM and HD. RAM is tested with Memtest 86+ (what else?) and for the HD's, I have a few different sector checking utilities I use on them. All tests passed on both machines, as I expected.
So, I start the install. I'm using a fresh copy of Windows 10 64-Bit. After zeroing the hard drive in each machine, I start the install. Installation goes smoothly. I then download the drivers (all from Dell's website, for the Latitude 3440, for Windows 10 64-Bit) and install (not necessarily in this order):
•Intel Chipset Driver
•Intel Management Engine Interface Driver
•Trackpad Driver
•Audio Driver (via Device Manager)
•Ethernet and WiFi Drivers (via Device Manager)
•SD Card Reader Driver
•Intel Rapid Storage Technology Driver
•Video Driver
On one machine, the person needed it back (this was the one I had wiped Windows 7 on and done a fresh install to Windows 10 Pro), so I installed my usual set of applications and then gave it to her.
On the second machine, I was done with it for the night and didn't start the software load because it was getting late, so I shut it down and started it up again, and somewhere in here, I can't remember where, it threw a UNEXPECTED STORE EXCEPTION 0x154 bluescreen. I fired it back up and collected some logs (attached), and tried for the next half hour or so to watch videos on YouTube in 1080p full screen, launch Windows applications, shut down and boot up the computer, restart the computer (which we know is different than shutting down by default thanks to Fast Boot), and anything else I could possibly think of to try to make it bluescreen again, and I couldn't.
I also just received a message with a photo attached from the person using the first computer, and it's a photo of the exact same bluescreen that she just received while resuming her session on her laptop (I think she opened the lid after it was asleep, but I can't 100% confirm the exact action taken). When I had that machine last week, everything went fine during the installation and software load and I thought it was good to go.
On the laptop I do have, with no software installed at all besides the drivers, I tried installing the Intel Driver Update Utility, just to see if by chance it detected new IRST, Chipset, or IME/AMT drivers, and it didn't. The only driver it detected was a video driver that could be updated, but detected that the current version was a manufacturer specific driver.
Everything I can find in the bluescreen logs seems to relate to a disk error or storage driver, and that's what I've found online relating to this error too. But I have a really hard time believing both drives are bad, especially with one machine that worked flawlessly with Windows 7 Professional for 2 years, and another brand new out of the box having the exact same issue, and both tested by me using my usual tests before proceeding with an install.
Thanks again very much in advance for any help! This is thoroughly annoying. The attached file below is from the Latitude 3440 that I currently have with me, the one with no extra software installed besides drivers from Dell's website, and that's it. This bluescreen seems extremely difficult to reproduce reliably.